Dell Technologies
Total Recovered
$272K
across 135 accounts — 20.8% case rate
Net to Dell
$192K
after all fees — your bottom line
Total Placed
$2.12M
650 accounts across 3 batches

Learning & Progression

IMPROVING
Each batch, our AI learns from the previous results.
Batch 3 recovered 4.7x more than Batch 1 — with 2.7x more accuracy on AI calls.
Batch 1
Initial learning phase
Accounts
140
Placed
$611K
Recovered
$43K
Recovery Rate
14.3%
Net to Dell
$27.7K
Batch 2
Calibration & refinement
Accounts
109
Placed
$394K
Recovered
$27K
Recovery Rate
16.5%
Net to Dell
$15.7K
Best
Batch 3
Optimized performance
Accounts
401
Placed
$1.12M
Recovered
$204K
Recovery Rate
24.2%
Net to Dell
$149.5K

Key Improvements

B1 → B3
📈

Recovery Rate

24.2%
Highest rate achieved in Batch 3
14.3% → 24.2% +69%
💰

$ Recovered per Batch

$204K
Batch 3 recovered 4.7x more than Batch 1
$43K → $204K +371%
🤖

AI Voice Success

17.2%
AI call connection rate in Batch 3
6.5% → 17.2% +165%
📧

Email Performance

64%
Open rate — 3x industry average (15-25%)
Industry 20% → 64% 3x
🔍

AI Data Enrichment

305
Additional contacts found by AI, worth $955K
⚖️

Dispute Resolution

69
Disputes resolved — 36 by AI automatically

Work Performed

FULLY AUTOMATED
📞

Total Touchpoints

4,903
Emails, calls, voicemails, SMS — all AI-powered
⏱️

Human Equivalent

1,010h
Hours of manual work replaced by automation

Email Opens

12,408
Total email opens across all batches

Click-throughs

5,134
Payment link clicks — 50%+ click rate

Spam Reports

0
Zero spam complaints — clean sender reputation
Total Placed
$2.12M
650 accounts
Total Recovered
$272K
135 accounts
Recovery Rate
20.8%
by case count
Net to Dell
$192K
after fees
Touchpoints
4,903
fully automated

Batch Comparison

Metric Batch 1 Batch 2 Batch 3 Trend
Accounts 140 109 401 ↑ 2.9x scale
Amount Placed $611,501 $394,234 $1,115,590 ↑ $1.1M
Amount Recovered $43,356 $26,590 $204,148 ↑ 4.7x
Recovery Rate (Cases) 14.3% 16.5% 24.2% ↑ +69%
Recovery Rate (Amount) 7.1% 6.7% 18.3% ↑ +158%
Revenue (Respaid) $15,682 $10,882 $54,615 ↑ 3.5x
Net to Dell $27,674 $15,708 $149,533 ↑ 5.4x
AI Call Success Rate 6.5% 0.9% 17.2% ↑ +165%

Recovery by Batch ($)

Batch 1$43,356
$43K
Batch 2$26,590
$27K
Batch 3$204,148
$204K

Net to Dell by Batch

Batch 1$27,674
$28K
Batch 2$15,708
$16K
Batch 3$149,533
$150K

Email Engagement

Metric Value Industry Avg vs Industry
Open Rate 64% 15-25% 3x better
Click Rate 50%+ 2-5% 10x better
Total Opens 12,408 — —
Total Clicks 5,134 — —
Spam Reports 0 0.1-0.5% Perfect

AI Call Success Rate

Batch 16.5%
6.5%
Batch 20.9%
Batch 317.2%
17.2%

Data Enrichment

Additional Contacts Found 305
Worth of Enriched Accounts $955K
Disputes Resolved 69
Resolved by AI 36

Financial Breakdown

Batch Amount Placed Recovered Respaid Fee Net to Dell ROI
Batch 1 $611,501 $43,356 $15,682 $27,674 Pure upside*
Batch 2 $394,234 $26,590 $10,882 $15,708 Pure upside*
Batch 3 $1,115,590 $204,148 $54,615 $149,533 Pure upside*
Total $2,121,325 $274,094 $81,179 $192,915
*No upfront cost — Respaid fees are only charged on successful recoveries. $192K is pure net gain on otherwise written-off receivables.

Automation Volume

Channel Volume Key Stat
Emails Sent 3,800+ 64% open rate, 0 spam
AI Voice Calls 800+ 17.2% success rate (B3)
AI Voicemails 200+ Personalized per debtor
SMS Messages 100+ Payment link included
Total Touchpoints 4,903 1,010h human equivalent

Dell Technologies Collection Performance Report — Prepared by Respaid (YC S23)

Data as of February 2025 — Confidential